# DNS verification was successful but We could not provision a Let’s Encrypt certificate for your custom domain **URL:** \ **Category:** Support\ **Tags:** netlify-dns-https-ssl\ **Created:** [February 10, 2022, 1:23pm UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762 "2022-02-10T13:23:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Guillaume\_Piantino](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/guillaume_piantino/32/23695_2.png) [@Guillaume\_Piantino](https://answers.netlify.com/u/Guillaume_Piantino)\ **Post date:** [February 10, 2022, 1:23pm UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/1 "2022-02-10T13:23:02Z")
Hi there Seems there’s a few posts on this topic but I haven’t been able to resolve the issue via the suggestions in those posts. The Netlify site name is: [globalapps](https://app.netlify.com/sites/globalapps/overview) And the custom domain is: [gapps.group](https://gapps.group/) I’m getting “DNS verification was successful” then “We could not provision a Let’s Encrypt certificate for your custom domain.” Thanks in advance 🙂 ---
**Author:** ![coelmay](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/coelmay/32/24427_2.png) [@coelmay](https://answers.netlify.com/u/coelmay)\ **Post date:** [February 10, 2022, 8:32pm UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/2 "2022-02-10T20:32:47Z")
Hi @Guillaume_Piantino I can see there is a A record for the apex domain `gapps.group` pointing to the Netlify load balancer. however I do not see a CNAME record for the `www` subdomain instead there is an A record pointing to the load balancer. Can you remove the A record for the `www` subdomain and configure an CNAME record as outlined in the [configure a subdomain](https://docs.netlify.com/domains-https/custom-domains/configure-external-dns/#configure-a-subdomain) documentation. You will need to wait for these changes to propagate at which time a certificate should auto generate. ---
**Author:** ![Guillaume\_Piantino](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/guillaume_piantino/32/23695_2.png) [@Guillaume\_Piantino](https://answers.netlify.com/u/Guillaume_Piantino)\ **Post date:** [April 22, 2022, 7:51am UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/3 "2022-04-22T07:51:47Z")
Hi ! Those changes have been made, but still I cannot get the Let’s Encrypt certificated applied 😕 Any idea ? Thanks in advance Edit : Despite the UI claiming the certificate was not provisioned, it was, I still had the previous one cached in my browser, but testing on an other device showed me that it’s working now ! ---
**Author:** ![coelmay](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/coelmay/32/24427_2.png) [@coelmay](https://answers.netlify.com/u/coelmay)\ **Post date:** [April 22, 2022, 8:30am UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/4 "2022-04-22T08:30:01Z")
Can confirm both `gapps.group` and `www.gapps.group` are working for me. ---
**Author:** ![hillary](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/hillary/32/21132_2.png) [@hillary](https://answers.netlify.com/u/hillary)\ **Post date:** [April 22, 2022, 3:12pm UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/5 "2022-04-22T15:12:19Z")
Echoing @coelmay, these are both working for me. Please confirm if you are still encountering issues. ---
**Author:** ![hvora86](https://avatars.discourse-cdn.com/v4/letter/h/e9c0ed/32.png) [@hvora86](https://answers.netlify.com/u/hvora86)\ **Post date:** [June 3, 2026, 2:31pm UTC](https://answers.netlify.com/t/dns-verification-was-successful-but-we-could-not-provision-a-let-s-encrypt-certificate-for-your-custom-domain/51762/6 "2026-06-03T14:31:33Z")
Need to resolve the following issue with regards to Provision certificate: Site name: **zippy-caramel-0496e3.netlify.app** Custom Domain: [holyconseils.com](http://holyconseils.com) **Error:** “certificate parameter is required when updating an existing certificate” **Request:** Please clear/reset the stale certificate record so I can provision a fresh Let’s Encrypt certificate.