Hello Netlify team,
My custom domain sanamenteconsandra.cl has been stuck on “Pending DNS verification” for over 5 days, and the SSL certificate fails to provision with the error “We could not provision a Let’s Encrypt certificate for your custom domain.”
Project name: sanamente-con-sandra
I’ve already confirmed the following:
- The 4 Netlify nameservers (dns1-4.p01.nsone.net) are correctly configured at my registrar (NIC Chile), with no typos or missing entries.
- NIC Chile’s own diagnostic tool (doctorDNS) returns: “Error buscando servidores de nombre: SERVFAIL”
- Zonemaster (NIC Chile’s official DNS testing tool, hosted by AFNIC) confirms: “CRITICAL — No existen servidores de nombre funcionando para ‘sanamenteconsandra.cl’, así que es inalcanzable” (“No working nameservers exist for this domain, so it is unreachable”).
- Only 2-3 DNS resolvers worldwide (out of ~30 tested via whatsmydns.net) currently resolve the NS records correctly; this has not changed in several days.
This suggests the issue may be on Netlify’s side rather than DNS propagation delay. Could you please check if my domain’s DNS zone is active on your end, and manually re-provision if needed?
Thank you for your help.