Hi, @BeyondExams. There were A type DNS records for the apex domain and the
www subdomain created in Netlify DNS.
When the custom domains were added to the site settings, this created the automatic NETLIFY (and NETLIFYv6) type DNS records which would normally handle the DNS routing of those domains names (the apex and
www subdomain) to Netlify. However, existing A records block the creation of the NETLIFY type records on the backend DNS infrastructure.
To summarize, because there were already A records for those names when the NETLIFY type records were added the NETLIFY type records are not working.
I was able to fix this on our backend manually. The SSL is working as well (which was automatic).
If you run into this again, you can fix it yourself with the following steps:
- Delete any non-working NETLIFY and NETLIFYv6 type records from the DNS zone at Netlify.
- Delete those same names from the site settings (under Site Name > Settings > Domain management > Custom domains).
- Add the domain name back again (in the same place as step 2).
Once this is done, the newly created DNS records will work. Adding the delete records back to the site settings automatically creates them in the DNS zone at Netlify. If the A records (the records blocking the NETLIFY records) have been deleted, the new records will work when they are automatically created in step 3 above.
If there are other questions about this, please let us know.