Hi, @basarakit. There are several issues.
Issue 1: There is an inactive Netlify DNS zone here:
There is a support guide about this here but, to summarize, I would recommend just deleting the DNS zone above.
This is preventing the SSL certificate from being assigned. Once you delete the zone it should work.
Issue 2: The domain name
www.memori.xplor.hk is not configured for this site here:
Issue 3: The custom domain which is assigned (
memori.xplor.hk) is using an A record when a CNAME is the correct record type.
The existing external DNS record for the site should always be a CNAME unless it is the apex domain. This is not the case:
$ dig +noall +answer memori.xplor.hk CNAME
$ dig +noall +answer memori.xplor.hk
memori.xplor.hk. 14400 IN A 22.214.171.124
There is an A record, but a CNAME record is the correct type. This is covered in the external DNS instructions.
Note, there is a CNAME for the www subdomain of that domain:
$ dig +noall +answer www.memori.xplor.hk CNAME
www.memori.xplor.hk. 14400 IN CNAME xplormemori.netlify.app.
This is the correct record but remember you need to add it to the site settings also. For the
www subdomain to work, you need to add it manually on the same site settings page (found at Site Name > Settings > Domain management > Custom domains).
www subdomain is automatically added if you add an apex domain to a site, but not if you add a subdomain to a site. If you add
www.xplor.hk is automatically added. However, if you add any other subdomain (like
foo.xplor.hk) to the site settings then
www subdomain is not added automatically. The
www subdomain is only automatic for apex domains.
www.memori.xplor.hk DNS record is already correct, you just need to add it to the site settings at Netlify.
To summarize, do the three things below to fix this:
- Delete the DNS zone (because you don’t need it) here.
- At the current DNS service add (which I think is bluehost.com) delete the A record for memori.xplor.hk
and replace it with a CNAME similar to the existing record forwww.memori.xplor.hk` like this below:
www.memori 14400 IN CNAME xplormemori.netlify.app.
Remember, you are doing step three at Bluehost and not Netlify DNS - you are deleting the Netlify DNS zone in step 1.
After you do this SSL provisioning should work.
If there are other questions or if this does not work , please let us know.