DNS propagation issues. Awaiting external DNS and SSL certificate

Support
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1

Hi!

I’m trying to setup my domain from Squarespace using Netlify server names but after week i still get the “Awaiting external DNS” message when i check the Domain management page.

I have tried to fix it with AI Chatbot, reading similar blog posts and previously contacted with Squarespace support, but no solutions in a week.

Domain: thebyteland.com

Image with Squarespace and Netlify settings and errors. (Sorry i can only use one image because upload is restricted)

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doc1920×3641 193 KB

In Netlify I get these errors:

  • DNS: “Await external DNS”
  • SSL/TTL (After verify): DNS verification failed thebyteland.com doesn’t appear to be served by Netlify

When i check DNS Checker - DNS Check Propagation Tool all servers are returning error so I assume that DNS is not propagated yet but Squarespace support sent me the same url asking for NS records: DNS Checker - DNS Check Propagation Tool where all servers return success requests.

I am completely lost with this problem. Can you help me with it?

Thank you in advance for your assistance.

Best regards,

2

I’ve recreated the DNS records on our end, your site is now up and running!

2 Likes
3

Thank you! I really appreciate it

1 Like
4

I’m having similar issue. I configured the DNS records a week ago and recently published the site to live, and for some reason the url is not working as expected. Do I need to add Netlify IP as A Record for the site to work ?

5

You can check out our support guide here for detailed instructions on the required records:

If you still have questions, please provide the name of your site and we can take a deeper look.

8

I see we’re currently addressing this issue in our helpdesk. We’ll follow up there.