DNS configuration not work correctly

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  • the site name is distracted-knuth-922783
  • our custom domain is dezisapo.com
  • Netlify site shows us “Check DNS Configuration”, even after one week from when I changed name server setting on service I bought our custom domain.
  • I delete and re-set custom domain morning on 03/02. I would like to know other way to solve this issue.

thanks

Hi, @kan. There are two ways to connect a custom domain to a Netlify site.

Netlify DNS means using Netlify as the DNS service provider. The external DNS keeps the DNS resolution with the existing provider - which is normally the domain registrar but not always.

If you are moving an existing domain name to Netlify DNS -especially if you have an email service configured for it - please be be sure to copy all existing records to Netlify before changing the name server (NS) records to point to Netlify. There is more about this topic here.

If you are using the external DNS method, the existing DNS records remain active so no records need to be copied.

When I check this site I see it is using NS1’s name servers (which is what we use for Netlify DNS):

$ whois dezisapo.com | grep -i "name server"
   Name Server: DNS1.P08.NSONE.NET
   Name Server: DNS2.P08.NSONE.NET
   Name Server: DNS3.P08.NSONE.NET
   Name Server: DNS4.P08.NSONE.NET
Name Server: dns1.p08.nsone.net
Name Server: dns2.p08.nsone.net
Name Server: dns3.p08.nsone.net
Name Server: dns4.p08.nsone.net

However, when I look for a DNS zone at Netlify, there isn’t one (this URL below is a page not found):

https://app.netlify.com/account/dns/dezisapo.com

So, you will need to use one of the two method above (Netlify DNS or external DNS). However, at this time, neither method is being used.

Please let us know if there are other questions about this and we’ll be happy to answer.

@kan Welcome to the Netlify community.

You seem to be making changes to your DNS settings, but you still don’t have it quite right. It might help to review the docs again.