Disabled auto-renewal for sikacosmetics.com domain

Hello Billing Team,

I disabled auto-renewal about a year ago for the domain sikacosmetics.com in my account but I am constantly being asked to pay for renewal. Can you please assist as I do not intend to use that domain anymore?

Thank you

Hi @Mawulijo thanks for reaching out. I am escalating this to our helpdesk so they can dive deeper.