Disable large media

Hi,

I would like to disable Large Media for my site. Where can I send you the site URL? I don’t want to post it publically.

Thanks

Thanks for letting us know you want to uninstall the Large Media add-on for your site. Would you please confirm you have read the following Support Guide?

If you have read that, please confirm you have backups of all files and let us know which site to remove Large Media from. To identify the site, you can send us the site subdomain, API ID (the id not the key), or a link to the site (whichever you prefer).

Once we know which site, we’ll reply soon to confirm the add-on has been uninstalled.

​Please let us know if there are any questions and, if not, please tell us the site to do this for.

You can post that information publicly or you can private message (PM) that to one of our support staff. I’ve confirmed that PMs are enabled for your community login. Please keep in mind that only one person can see the PM and this will likely mean a slower reply than posting the information publicly. Please feel free to reply to however you prefer though.