Hi Netlify team,
My production deploys are blocked with the error “Account credit usage exceeded - new deploys are blocked until credits are added”, but my account is not out of credits.
Details:
- Team: prospection
- Site: gilded-entremet-37abd9 (gilded-entremet-37abd9.netlify.app)
- Plan: Free
- Current billing period: Jul 5 - Aug 4
- Usage & billing page shows: Credits available: 30
The contradiction is visible on the billing page itself: a red banner says “prospection has run out of credits”, while the Credits available card shows 30.
This appears to be the known stale flag issue affecting several Free-plan users in early July. Could you please manually clear the suspension flag on my account?
Thank you!