# Deleting Domain on one account to add it on another account not working **URL:** \ **Category:** Support\ **Tags:** nextjs, netlify-dns-https-ssl\ **Created:** [February 12, 2024, 8:12pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343 "2024-02-12T20:12:36Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![frostbind](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/frostbind/32/58690_2.png) [@frostbind](https://answers.netlify.com/u/frostbind)\ **Post date:** [February 12, 2024, 8:12pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/1 "2024-02-12T20:12:36Z")
The site we had up is: bodyworkshealth.netlify.app I am migrating to a new Netlify account. I removed the domain names, deleted the site, and deleted the DNS Zone on the old account and expected to be able to add the domain (bodywork.health) on the new account. When adding the domain on the new account, I ran into the following error: "A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS Please contact NS1 with the domain name for support." Screenshot: ![image](https://global.discourse-cdn.com/netlify/original/3X/7/f/7f9760ae405922a0ab37638ca2b9bda21c4823d5.png) I have sent a request to be contacted by NS1, but haven’t been contacted yet and was wondering if anyone else has run into this issue before? Is there a way to remove the DNS Zone on NS1 without needing to wait for contact from them? Is there an alternative method for adding the domain to Netlify? ---
**Author:** ![dig](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/dig/32/56744_2.png) [@dig](https://answers.netlify.com/u/dig)\ **Post date:** [February 12, 2024, 8:26pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/2 "2024-02-12T20:26:20Z")
> [@frostbind](#): > > I am migrating to a new Netlify account. I removed the domain names, deleted the site, and deleted the DNS Zone on the old account and expected to be able to add the domain (bodywork.health) on the new account. This sounds like you have done everything required. Curiously there is a discrepency in the name servers for the domain `whois` shows `p07` ```plaintext $ whois bodywork.health | egrep -i '^Name Server' Name Server: dns2.p07.nsone.net Name Server: dns3.p07.nsone.net Name Server: dns1.p07.nsone.net Name Server: dns4.p07.nsone.net ``` and `dig` shows `p04` though the request was answered by `p07` ```plaintext $ dig bodywork.health NS +trace | tail -n 6 bodywork.health. 86400 IN NS dns1.p04.nsone.net. bodywork.health. 86400 IN NS dns2.p04.nsone.net. bodywork.health. 86400 IN NS dns3.p04.nsone.net. bodywork.health. 86400 IN NS dns4.p04.nsone.net. ;; Received 133 bytes from 198.51.45.71#53(dns4.p07.nsone.net) in 24 ms ``` This #support-guide is possibly relevant here > [@\[Support Guide\] How to detect and fix inactive Netlify DNS zones](https://answers.netlify.com/t/support-guide-how-to-detect-and-fix-inactive-netlify-dns-zones/21742): > > Last reviewed by Netlify Support - July, 2025 What is an “inactive Netlify DNS zone”? First, it would help to define the term “DNS zone”. Quoting [wikipedia](https://en.wikipedia.org/wiki/DNS_zone), it says: A DNS zone is any distinct, contiguous portion of the domain name space in the [Domain Name System](https://en.wikipedia.org/wiki/Domain_Name_System) (DNS) for which administrative responsibility has been delegated to a single manager. To paraphrase, a DNS zone is a collection of all the DNS records for a production domain. When you add production domains to Netlify DNS we cre… ---
**Author:** ![frostbind](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/frostbind/32/58690_2.png) [@frostbind](https://answers.netlify.com/u/frostbind)\ **Post date:** [February 13, 2024, 4:58am UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/3 "2024-02-13T04:58:44Z")
thanks for the insight and the command line tools. I read through the article you linked, but I don’t think the issues there are relevant here unfortunately. With the dig and the whois you’ve run, it looks like the DNS Zone is active. However, the discrepancy you found is strange and might be related to the issue at hand. Would you know a way to forcefully delete the DNS Zone through a command line tool or by some other method? At the end of the day, I’d like to simply get rid of all the DNS records and Zones on Netlify so that I can re-add them under a new account. ---
**Author:** ![dig](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/dig/32/56744_2.png) [@dig](https://answers.netlify.com/u/dig)\ **Post date:** [February 13, 2024, 5:05am UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/4 "2024-02-13T05:05:49Z")
> [@frostbind](#): > > Would you know a way to forcefully delete the DNS Zone through a command line tool or by some other method? Only the zone administrator can do that (e.g. Netlify, NS1.) > [@frostbind](#): > > re-add them under a new account. Are you certain you removed everything from the account? Unless there was a back end issue when you removed the domain, the likely thing is you missed removing something from somewhere. You need to remove all custom domains from site as well as remove the domain from Netlify DNS. Curious why you need to migrate to a new Netlify account. ---
**Author:** ![frostbind](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/frostbind/32/58690_2.png) [@frostbind](https://answers.netlify.com/u/frostbind)\ **Post date:** [February 13, 2024, 5:33am UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/5 "2024-02-13T05:33:02Z")
the Netlify account we’re migrating from uses my personal GitHub account, and my client wanted to use there own GitHub account for hosting. Thanks for letting me know about how only the zone administrator can fix the issue if I opt for a forced method. I’ve contacted NS1 about the issue, so hopefully I’ll get some good news on that front. As for my account, I’ve deleted pretty much everything on the account save for deleting the account itself. Not sure what else I can delete. - Deleted the site from the account - removed the domain names - deleted the DNS Zone is there anything I missed? ---
**Author:** ![dig](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/dig/32/56744_2.png) [@dig](https://answers.netlify.com/u/dig)\ **Post date:** [February 13, 2024, 5:56am UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/6 "2024-02-13T05:56:49Z")
> [@frostbind](#): > > is there anything I missed? Sounds like you’ve done everything correctly. I cannot guarantee how long it will take for a _Support Engineer_ to assist you _(I don’t work for Netlify.)_ ping @luke @SamO ---
**Author:** ![Melvin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/melvin/32/23606_2.png) [@Melvin](https://answers.netlify.com/u/Melvin)\ **Post date:** [February 13, 2024, 3:42pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/7 "2024-02-13T15:42:48Z")
Hi @frostbind, I’m not finding the domain on Netlify’s NS1 account and I’m also not finding the domain on any Netlify DNS Zone or site. Have you heard back from NS1? Just to be certain, the domain is `bodywork.health`? ---
**Author:** ![frostbind](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/frostbind/32/58690_2.png) [@frostbind](https://answers.netlify.com/u/frostbind)\ **Post date:** [February 13, 2024, 4:59pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/8 "2024-02-13T16:59:11Z")
Thanks for responding Melvin! I haven’t heard from NS1 yet and have sent a follow up request for support. I just double checked, and yes the domain is `bodywork.health` Is there anything else that can be done other than waiting for NS1 to respond? ---
**Author:** ![Melvin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/melvin/32/23606_2.png) [@Melvin](https://answers.netlify.com/u/Melvin)\ **Post date:** [February 13, 2024, 5:16pm UTC](https://answers.netlify.com/t/deleting-domain-on-one-account-to-add-it-on-another-account-not-working/112343/9 "2024-02-13T17:16:19Z")
Hi @frostbind, Unfortunately, nothing can be done on our side. We have a Support Guide here: > [@\[Support Guide\] What you can do about this error message: "A DNS zone for this domain already exists on NS1"](https://answers.netlify.com/t/support-guide-what-you-can-do-about-this-error-message-a-dns-zone-for-this-domain-already-exists-on-ns1/47103): > > Last checked: September 2023 Have you received this message when adding your domain to Netlify? Read on for solutions! If you are trying to use a domain name purchased through [Name.com](http://name.com/), please see the [existing Support Guide](https://answers.netlify.com/t/support-guide-name-com-domain-reports-a-dns-zone-for-this-domain-already-exists-on-ns1-error/11461) guide. Alternatively, perhaps this domain has been used with another service (such as Squarespace) who, like Netlify, utilise NS1 to deliver their service. It might have even have been used by somebody who owned the domain before you! There are two potential solutions: D… One of the suggestions is to use External DNS instead of Netlify DNS: > - If nothing else above works , instead of using Netlify DNS, you can use the [external DNS instructions](https://docs.netlify.com/domains-https/custom-domains/configure-external-dns/) to connect the domain name to the site at Netlify. Note that this can be just as fast as using our DNS hosting, as explained in [this support guide](https://answers.netlify.com/t/support-guide-dns-quick-start-how-to-set-up-dns/24773). Would that work for you?