- “Please delete my Netlify account; I’m unable to log in.”
- “When I attempted to sign up, my account got suspended, and I can’t sign up using my email.”
- “After creating a GitHub account and attempting to log in with it, I encountered an error: ‘We already have a registered user with this email.’”
1 Like
What email is on the account so we can check?
email: upromeer@gmail.com
Hi, so I checked and your account was blocked. Your account was automatically marked as spam as an effort to crack down on potential fraudulent behaviour. Please see our VP of security response regarding this.
You should now be able to verify yourself via stripe to unlock your account. Please try signing in (again) with the email you supplied and follow the prompts to upload a copy of your ID so we can be sure you are legitimate. Please view a list of acceptable documentation for your country here. If you are not prompted to do this please submit a support ticket and mark the reason as “signup/login”.
If you do not want to verify your ID you can bypass this step by signing up for a Pro tier account.
that’s why im saying, please delete/remove my account/mail from netlify, so i can sign in again.
Yes and i’m saying you do not have an account on our platform. Try signing up again.
I have the same problem, help me please, here it is my email: ahmed.ali.hassan108@gmail.com
Unfortunately me too , my email : f00000b@gmail.com 
Hi @Ahmed_Ali and @f00000b 
thanks for reaching out. I have issued a verification link to your email. If you don’t see this email in your inbox please check your spam. Finally, please ensure the document you submit is on the acceptable documentation list issued via Stripe.
I did exactly what you said… But I have this problem, the website give me this message: we were unable to verify your identity and reinstate your Netlify account…Can you remove my account from the website to sing up easly with my github account
Dear team Netlify,
Yesterday I tried to sign up to Netlify. but it sent me a verification mail. I was varying. but on this process, it wanted to scan a QR code. but on the time, I have no mobile phone with me. so, I thought that I would verify it later. but now when I am trying to verify it shows, “We were unable to verify your identity and reinstate your Netlify account.” I want to delete my account completely and again sign up with this email or GitHub account. I don’t know that my account is connected with my email or GitHub account. Email: programmer.turzo@gmail.com. my GitHub account is also logged in with this email address.
Hi , I cannot remove your account you’ll have to verify but I understand you are having difficulty accomplishing the verification.
Can you please reach out to our fraud and abuse team at verifyid@netlify.com?
Hi can you please reach out to verifyid@netlify.com and let me know when this is accomplished and I can escalate accordingly.
Hi, I have a problem in the verification, I did exactly the steps but it doesn’t complete creation, what should I do? help me please
في الأربعاء، 17 يناير 2024 في 3:51 م تمت كتابة ما يلي بواسطة Sam [She/Her] via Netlify Support Forums <notifications@netlify.discoursemail.com>:
Hi , @Ahmed_Ali can you please write into our fraud and abuse team. I’m not seeing a ticket created. You will need to reach out to verifyid@netlify.com for us to be able to take a look.
please delete my account also, i sign up with git hub, sackeyemmanuelfynn@gmail.com, username: infynnity8
hello @InFynnity8 please follow the instructions in this guide here: