Custom domain SSL issue: "shamneet.online doesn't appear to be served by Netlify" despite correct DNS

Support
1

Hi Netlify Team,

I’m facing an SSL issue with my custom domain shamneet.online.

My setup

DNS Records:

  • A → 75.2.60.5

  • A → 99.83.190.102

  • CNAME www → starlit-fox-d9a684.netlify.app

What I’ve verified

  • DNS propagation is complete worldwide (WhatsMyDNS).

  • The Netlify subdomain works correctly.

  • My custom domain is attached to the site.

  • SSL Labs reports:

    • 75.2.60.5 → Grade A+

    • 99.83.190.102 → Failed to communicate with the secure server

Netlify dashboard error

The HTTPS section says:

“shamneet.online doesn’t appear to be served by Netlify.”

Because of this, Let’s Encrypt renewal fails and browsers show ERR_SSL_PROTOCOL_ERROR.

I’ve already:

  • Removed and re-added the custom domain.

  • Verified all DNS records.

  • Waited for DNS propagation.

Could someone please check whether the domain or certificate provisioning is stuck on Netlify’s side and reprovision the SSL certificate?

Site URL:
https://starlit-fox-d9a684.netlify.app

Custom Domain:
https://shamneet.online

Thank you.

2

Hi, just following up on this issue.

The SSL problem still persists and the custom domain is still showing:

“shamneet.online doesn’t appear to be served by Netlify.”

Could someone please take a look when available?

Thank you!