Custom_domain is owned by the other account

Hey @Oatmeal, I saw your other ticket first so responded over there —> "conflicting the ownership with other existing zones"

Hello, @jen I am also having similar issue. My domain is harsh.codes

Hi, I am having the same custom_domain is owned by another account with setting up a custom domain to our account (beyond.ubc.ca). @jen Would you be able to verify if someone has mistakenly added ubc.ca?

hi @UBC, are you and @michaelkam the same person (who posted here?

Hi @perry, didn’t realize those posts got through as it wasn’t posting and not reflecting when i was posting under @UBC account.

i see, good to clarify. So in order for us to fix this up for you, you’ll need to verify that you own the domain/can administer it - this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

https://app.netlify.com/sites/SITE-NAME/settings/domain#custom-domains > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Thanks, I have just added the TXT record to beyond.ubc.ca domain.

Hey @michaelkam,
Thanks for verifying. You should now be able to use that custom domain on your account- please let us know if that’s not the case!

Hey @hrshcdry,
Sorry I missed the ping- could you please review the advice here:

If it turns out that we’ll need you to verify domain ownership, please give us a shout once that’s done and we’ll move forward!

Thanks @jen, I can added the custom domain.

Do we still need the TXT record in our DNS, or it can be remove?

You can remove it :slight_smile: Glad to hear things are otherwise working :tada:

Update: Just realized I had to also delete the domain/DNS zone from the Domains menu, and not just remove it from the project I was using it on. Seems to work now!


Hey folks, I seem to be encountering the same issue while trying to move hubroastery.ca away from my Netlify account to a different one. I’ll go ahead and the text record just now.

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Hi @jen
I have got this error “name alessandro.tec.br is conflicting the ownership with other existing zones”.
thanks

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

https://app.netlify.com/sites/SITE-NAME/settings/domain#custom-domains > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

@perry
I added the TXT record to alessandro.tec.br domain

We’ll need to talk with our team about how to enable this domain for use on our system, Alessandro. We should have some news for you tomorrow!

Hey @alessandro,

Following up for you; you’ll need to speak to the issuer of tec.br domains and ask that the tec.br domain is added to the public suffix list here: https://github.com/publicsuffix/list/blob/master/public_suffix_list.dat

We recognise these as public suffixes, allowing different accounts to serve their own subdomain.

Hello,

I recently needed to move a custom domain and build from one account to another. I deleted the custom domain on the original account and then recreated the build on the new account. When I try to add the domain I get this error:

custom_domain is owned by the other account

My Netlify domain is tbz.netlify.app.
This domain hosted from an account also had the custom domain. But I deleted that.

I am facing a custom_domain error is already owned in the new account.
The URL is https://laughing-lovelace-0e7434.netlify.app/

Hi @jen and @Pie

I am having trouble releasing two domains from my personal account so that my business account can start using it. We tried to follow the steps from this thread with no luck.

Can you help release them?

fbpdev.contentpilot.net

fbpop.contentpilot.net

@testbuzz,

If you re-add the domain to your original site and then delete the DNS zone from your DNS pane, that’ll clear the error. Else, provide us the domain and we’ll take a look.

@claytoncollie,

I’ve removed the dangling DNS records for this site for you.