"custom_domain is owned by another account" error

Hi @Melvin / @perry I am facing the same issue with my domain www.julianmemai.co.uk. Initially it was used in my wife’s account for my app, but I have created my own account now and I cannot use it in my app serene-hopper-d287ac. We have removed the domain from my wife’s account but we are getting the same error. Can you assist me pls?

Hey @Jul-Me,

The domain has been removed from the other account.

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Hello,

I am facing the same issue with my domain “albdesign.ro”, my netlify app is albdesign-studio

I have followed the support guide: [Support Guide] “another site is using this domain” Verifying domain ownership for Netlify custom domain and created a TXT record for “verified-for-netlify”

Hey there, @paisionut :wave:

We have freed up this domain and you should now be able to use it! Let us know if you have any additional questions.

Hi @hillary, works now, thanks!

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Hi Perry, Can you do the same for us?
it’s about fjamsterdam.nl
Site id: fjproducties
app id: 86ca4cf6-9451-4254-87cc-5fffe600a1e6

Hi @hillary, @hrishikesh, I’m facing the same issue with two of my domains :

I’ve posted a ticket about it at Custom_domain is owned by another account. Please help but starting to get desperate, the websites have been down for more than 4 hours now.

I’ve processed the TXT verification, but the link point to the other ticket (not this one), I hope this will help!

thank you in advance!

hi there,

we have completed the verification and freed up that domain for your use. please let us know if it does not work for some reason!

Awesome @perry !! Thank you so much !!!

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you got it! we like your service a lot, btw, so don’t hesitate to comment here and we’ll help out.

Hi,
I am facing the same issue where the domain I own (gebeta.app) is giving me the “custom_domain is owned by another account” error message how can I fix it? I have removed it from the place where I was using the domain from but still I get the same error

Sorry, I did not understand the DNS verify part, but now I do, if put a link to the ticket in the TXT record:
verified-for-netlify.fjamsterdam.nl → "custom_domain is owned by another account" error - #17 by sebvandijk

Hi Perry, Can you do the same for us?
it’s about fjamsterdam.nl
Site id: fjproducties
app id: 86ca4cf6-9451-4254-87cc-5fffe600a1e6

Can you please free the domain for us?
Thanks

Hi, I have the same issue. I have added the corresponding txt record.

domain: milancsizmadia.com
netlify app: milan-csizmadia.netlify.app

Thank you!

hi there, we have verified your ownership and freed up the domain for your use :+1:

Hi Perry ! Hope you’re well. Thank you for your engagement :slight_smile:
I removed the domain from my other account and added a TXT record to namecheap as well but it still renders the same error …
App : https://learnmedia.netlify.app/
Domain : learnmedia.io
Thank you !

hi there @Learn_media - we have freed up that domain so you can use it now! good luck.

1 Like

Hello Perry,

I deleted an account 2 weeks ago with our custom domain configuration, now I’m trying to set up again the domain with the same account.

App : https://candid-faun-fb8d5d.netlify.app/
Domain : konta.com

Thank you!

hi there, we have confirmed your verification and freed up that domain for your use.

Hello,

I am facing the same issue with my domain “strategiclinks,in”, my netlify app is 1.
strategiclinks

I have followed the support guide: [Support Guide] “another site is using this domain” Verifying domain ownership for Netlify custom domain and created a TXT record for “verified-for-netlify”
[/quote]

Hey @strategiclinks.in,

The domain has been removed from the other account.