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Custom_domain is owned by another account - error

Hello,
I owned the domain wearetrademark.com.
My website was deployed on netlify under my old developer’s account and added my domain.
Now I am going to add that domain to my account (deployed a website under my account) and asked my old developer to take it down. And he said he removed everything properly but when I go to add a custom domain, it still says that custom_domain is owned by another account.
Please help to fix it.
Thank you

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

@perry
Hello, Thanks for your message.
I just added a TXT record. Please let me know if you can verify it.
Thanks

hi there wendy, i am not seeing the record we need when i query:

MacBook-Pro:~ psg$ host -t txt verified-for-netlify.wearetrademark.com
Host verified-for-netlify.wearetrademark.com not found: 3(NXDOMAIN)

are you sure the record was added? please double check, thanks!

@perry Yes, it’s added properly. It takes some time to be updated?

@perry the record works, can you please check it again?

Hi @WendyCook,

I’ve removed the domain from the other account. Could you please retry?