I had my domain on my old Netlify account but i deleted that netlify account but the add domain on my current account is giving the error: “custom domain or one of its subdomains is already managed by Netlify DNS on another team”. How do I fix this please?
@arirafiq The procedure may be different for this situation, (I have absolutely no idea), but usually Netlify request that you follow this support guide:
However it would obviously be a little tricky if the DNS is with Netlify, but under another account that you either cannot access or has been deleted as you indicate.
But, if the account was deleted, the domain presumably isn’t resolving to anything currently.
Presuming that the domain was registered elsewhere, you could adjust the nameservers back to the registrars and effectively ‘take the domain away from Netlify’, then adjust your DNS to set the request TXT record that verifies your ownership.
Once that’s verified Netlify would be able to remove it from the other account, at which point you could choose if you wanted to use Netlify DNS in the new account, or stick with the registrars DNS etc.
The value you would set for the TXT record is: https://answers.netlify.com/t/custom-domain-is-managed-by-netlify-dns-on-another-team/124476
@arirafiq It’s a manual process, you’ll need to provide the domain name for their staff to check.
Sure. Here is the link to my website (https://kurdph.com), Thank you for your help!
@arirafiq No problem at all, I’ve confirmed that you’ve added the TXT record correctly, but I can’t do anything further for you as I don’t work for Netlify, just helping you get lined up so they can assist you immediately when they spot this thread.
Could somebody please help. @luke
Hi, my apologies, I forgot to respond. I have removed the DNS zones from your domain.
Thank you so much! @SamO