Credits added but my account is still says I've exceeded credit limit and is locked

I’ve added credits but my account is still says I’ve exceeded credit limit and is locked. I’m getting no credible answers from AI chat and no answer at all from CS email. Does anyone know how I can remove this block?
Thank you
Project name - elegant-elf-57e5d9

Owner - Oxford AI School

Project ID - dd4357c9-b3af-4c5c-9572-9370c3f58c1c