Support Forums

Creating a Subdomain Failing

“Another site is already using this domain” error trying to set custom domain “rickrollnt.coleh.xyz” on site “rickrollnt-web”

I am trying to register my subdomain as a domain, and it is not working.
I have the main domain “coleh.xyz” registered on Netlify, so I assume that is the problem.

Hi @colenh

Are you trying to use the subdomain rickrollnt.coleh.xyz as a custom domain on a site within the same team/account as coleh.xyz or a different account/team?

I am using the same team!

Hi @colenh,

The domain rickrollnt.coleh.xyz exists on your team but on a different website: Netlify App

That makes a lot more sense! Thank you.