Chinesedfan: We were unable to verify your identity and reinstate your Netlify account

Hi, when signup by github(username: chinesedfan), it says,

Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account.

But when I clicked the link in my email(, it says the error in topic title. Please HELP~

Hi :wave:t6: thanks for reaching out. Can you please let me know where you are attempting to sign up from?

@SamO Netlify App

Hi sorry, I meant country. I need to check if where you are signing up from is a geographically restricted area.

@SamO I am from China. And I see lots of people met the same problem. Is China restricted?

hi, after 2 days, any updates?

Can you send me another link to verify? The previous one says,

The document was not readable. It may have been blurry or not well lit.

Hi, you should be able to use the original link that was sent again. Is that not the case?