Changing to netlift DNS

I use for the domain name provider.
I want to switch the dns record handling from them, to netlify.
But, when I want to register my domain to my netlify team, I get the following error:
A DNS zone for this domain already exists on NS1

How can I fix this?
I have not found anything in the docs explaining how to fix this.
Thank you.

@BSM Welcome to the Netlify community.

I believe Netlify tech support has to help you with this.

As I’m a free user, after I submitted a support request I have been forwarded to the forums.

Kind regards,
Benji Mandel

Yes, Netlify tech support personnel scan this forum and answer questions as time permits.

ok, I will await their reply in that case.
thanks @gregraven

Hi, @BSM. There is a support guide about this exact issue here:

If the solution there doesn’t resolve the issue, please let us know.