Certificate won’t provision – mortgease.com stuck on “Preparing your domain…”

Support
1

Hi Netlify team,

Site: mortgeasev2.netlify.app
Custom domain: mortgease.com (and www.mortgease.com)

Problem

Both custom domains stay on “Preparing your domain…” and the HTTPS panel shows:

We could not provision a Let’s Encrypt certificate for your custom domain.

What I’ve already done

  • GoDaddy nameservers set to Netlify:
    dns1.p05.nsone.net, dns2.p05.nsone.net, dns3.p05.nsone.net, dns4.p05.nsone.net
  • DNS zone now contains only two records

objectivec

CopyEdit

mortgease.com      NETLIFY   mortgeasev2.netlify.app
www                CNAME     mortgeasev2.netlify.app
  • No DS / DNSSEC, no CAA, no AAAA.
  • Removed + re-added the domain (“Use Netlify DNS”) and waited >1 hour before clicking Provision certificate again.

Result

UI never moves past “Preparing your domain…”. TLS certificate is not issued.

Could someone please clear any stuck ACME job or tell me what is still blocking the certificate?

Thanks for your help!
Berkan

2

I’ve solved my issue with following the post below.

Bsicly I’ve deleted an IP address from the DNS records. Only one Ip was enough.

mortgease.com 3600 INA 75.2.60.5 ------ This is what I left on the records. Thanks again!

[Support Guide] Troubleshooting SSL certificate errors.

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