Certificate renewal incomplete + Pending DNS verification despite correct DNS configuration

Support
1

Hi Netlify Support team,

I’m experiencing an SSL certificate issue on my site and need assistance.

Site name: sage-mooncake-cf3581.netlify.app

Custom domain: sparkoailab.com

Issue: Netlify dashboard shows:

  • “Pending External DNS Verification”
  • “Certificate renewal incomplete: missing domains sparkoailab.com”

What I have already verified:

  • DNS is correctly configured with one A record pointing to 75.2.60.5 and a CNAME for www pointing to sage-mooncake-cf3581.netlify.app
  • No duplicate or extra A records exist
  • No AAAA (IPv6) records exist
  • No CAA records blocking Let’s Encrypt
  • Let’s Debug (letsdebug.net) reports All OK for sparkoailab.com
  • DNS propagation is complete globally (verified via DNSChecker.org)
  • The site is live and HTTPS works correctly
  • There is no inactive Netlify DNS zone — the Team Domains page shows no DNS zones for this domain

Request: Could you please check for any internal verification or certificate provisioning issue on your end and manually re-provision or reset the certificate for sparkoailab.com?

Thank you!