Hi, I’m unable to provision an SSL certificate for my custom domain schoolfinder.ie on Netlify. When I click “Provision certificate” I get the error: “certificate parameter is required when updating an existing certificate”.
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Let’s Debug (letsdebug.net) shows All OK
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DNS is correctly pointing to Netlify nameservers
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No CAA records blocking Let’s Encrypt
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DNS checker shows A records propagating globally
It seems Netlify’s system thinks a certificate already exists and is trying to update rather than provision fresh. Could a support engineer please reset the certificate state for my site so I can reprovision?
Hey @David_Traynor 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!