Certificate parameter is required when updating an existing certificate — please reset SSL state for maggiestax.com

Support
1

Hi Netlify Support,

I’m unable to provision a Let’s Encrypt certificate for my custom domain. “Verify DNS configuration” passes successfully, but clicking “Provision certificate” returns:

“certificate parameter is required when updating an existing certificate”

Project details

  • Project name: maggiestax
  • Netlify subdomain: maggiestax.netlify.app
  • Site ID: ffa6049f-82e9-42a9-bc71-a10bdfd9e1ed
  • Custom domain: maggiestax.com (primary)
  • Domain alias: www.maggiestax.com
  • DNS provider: External (Cloudflare, records set to DNS only / grey cloud)

DNS records

What I have already verified

  • “Verify DNS configuration” returns successful in the UI
  • No AAAA records on either hostname
  • No CAA records on the domain or any parent
  • http://maggiestax.com/.well-known/acme-challenge/ returns a 404 served by Netlify (confirmed via the “server: Netlify” response header and an x-nf-request-id). Same result for www. So the HTTP-01 challenge path reaches your edge over port 80 un-redirected.
  • The domain currently serves the default *.netlify.app wildcard certificate, so visitors get a hostname mismatch and a browser security warning.

Background
This domain previously pointed to GoDaddy, then moved to Cloudflare DNS, and has now been repointed to Netlify. I believe the original provisioning attempt failed while DNS was still pointed elsewhere, leaving a stale certificate record attached to the project. I’ve seen a number of other forum threads reporting this same error with the same cause.

Request
Could a support engineer please clear/reset the TLS certificate state on this project so I can provision a fresh Let’s Encrypt certificate covering both maggiestax.com and www.maggiestax.com?

This is a live client site currently showing a security warning to visitors, so a quick turnaround would be much appreciated.

Thank you.