Certificate not provisioning for custom subdomain (workshop.foodmends.in) — stuck on "Waiting on DNS propagation

Support
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1

Hi,

I’m having trouble getting SSL provisioned for my custom subdomain on Netlify. Hoping someone can help or confirm if this is a known backend issue.

Site: aparnapawar (Netlify project) Domain: workshop.foodmends.in Issue: SSL/TLS certificate stuck on “Waiting on DNS propagation” — HTTPS loads the site but serves the generic *.netlify.app wildcard cert instead of a custom Let’s Encrypt cert for my domain.

What’s already been done / confirmed:

  • :white_check_mark: CNAME record correctly set in GoDaddy: workshop CNAME aparnapawar.netlify.app. — verified from both GoDaddy nameservers (ns23 + ns24), Google DNS, Cloudflare DNS, and OpenDNS

  • :white_check_mark: No conflicting A records in GoDaddy — only a single clean CNAME entry

  • :white_check_mark: No CAA records restricting Let’s Encrypt

  • :white_check_mark: HTTP (port 80) is working fine — no redirect loops

  • :white_check_mark: ACME challenge path (/.well-known/acme-challenge/) is accessible and returns a response from Netlify’s edge

  • :white_check_mark: Let’s Debug diagnostic: “All OK!” — no issues from Let’s Encrypt’s side

  • :white_check_mark: Netlify’s “Verify DNS configuration” button returns “DNS verification was successful ✓” every time it’s clicked — but then reverts to “Waiting on DNS propagation” after a page reload

  • :white_check_mark: Domain ownership verification in Netlify has cleared (no more “Pending DNS verification” warning)

  • :white_check_mark: Netlify Status page shows all systems operational

What I suspect: The Let’s Encrypt cert is queued in Netlify’s provisioning backend but not completing — possibly hitting an internal retry issue or a failed validation rate limit from earlier attempts.

It’s been several hours now. Is there anything else I can try, or can a Netlify team member check the provisioning status for this site?

Thanks!

3

Hey @Rahul07 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!