Certificate help!

my site cloudcleaningservices.netlify.app

when trying to verify dns configuration it says lets encrypt cannot provide certificate. i have emailed support but am not getting any feed back on my reply.

Hi, @casscloud87-code. We have replied multiple times to the multiple support tickets you have opened. Why would you say you are not getting any feedback?

I have received only two responses one was that my a hosts where conflicting in which i deleted and was told my certificate would provision almost immediately. I did not and I never recieved a response from that submission. So i waited 24 hours and opened another which asked me alot of info which i had already provided in the first email. its been going on 3 days now and still not recieved a solid answer or solution.. I can’t have my buisness offline for this long without negative impact.

Now the error has changed to this.

Hey @casscloud87-code :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!