Can't login to Netlify CMS any more

AttractMore · September 12, 2021, 3:34pm

Hi
I have successfully been logging into Netlify CMS for several months on site ryan21.netlify.app but a few days ago this stopped working with login error Gotrue-js: failed getting jwt access token.

I tried to reset my password which seemed to work but I got the same error Gotrue-js: failed getting jwt access token when trying to login with the new password.

I went into Netlify Identity and deleted myself as a user then reinvited myself. I got the email to join, which I followed and set up a login. However, I can’t login and get the same error.

Any ideas how I can fix this?

Thanks

AttractMore · September 14, 2021, 11:54am

This is the error message in the console

Error: Gotrue-js: Failed to parse tokenResponse claims: TypeError: e is undefined
value user.js:194
e user.js:58
value index.js:171
value index.js:202

tomrutgers · September 14, 2021, 1:51pm

This issue on GitHub might be related:

github.com/netlify/netlify-cms

docs: identity widget conflicts with implicit OAuth

opened 04:31PM - 29 Aug 18 UTC

closed 08:11PM - 28 Aug 19 UTC

BigGold1310

**Describe the bug** Logging in doesn't work. If i klick on the "Login with G…itLab" button I get asked for the GitLab credentials and after that i get redirected to the page an a error occurs: "Not Found" shows up. (I'm not logged in so I'm still hanging on the login screen. **To Reproduce** Setting up a netlify cms instance with GitLab Implicit authentication. **Expected behavior** Successfully login, redirect to the Editor/Content/CMS View. **Screenshots** Error Screen: ![netlifycms-firefox-error](https://user-images.githubusercontent.com/4549960/44801314-040c1400-abb9-11e8-9cb3-bf4902bfc83f.jpg) Browser Console Error Log: ``` Error: "Gotrue-js: Failed to parse tokenResponse claims: {"access_token":"c006da9f51f131415bc41ffbd8083137c17aac90f480d701d605bd0c2f24c7f9","token_type":"bearer","state":"2bb47e3d-804e-4444-8a27-5de3793f01ba"}" valuehttps://identity.netlify.com/v1/netlify-identity-widget.js:1:94536ehttps://identity.netlify.com/v1/netlify-identity-widget.js:1:92597valuehttps://identity.netlify.com/v1/netlify-identity-widget.js:1:89826completeExternalLoginhttps://identity.netlify.com/v1/netlify-identity-widget.js:1:113346bhttps://identity.netlify.com/v1/netlify-identity-widget.js:1:11476nhttps://identity.netlify.com/v1/netlify-identity-widget.js:1:11363shttps://identity.netlify.com/v1/netlify-identity-widget.js:1:80471onloadhttps://identity.netlify.com/v1/netlify-identity-widget.js:1:81292 user.js:153:8 value user.js:153:8 e user.js:37:4 value index.js:147:17 o.completeExternalLogin< store.js:100:2 b mobx.module.js:911:15 n mobx.module.js:902:15 s netlify-identity.js:178:4 u/O.onload netlify-identity.js:217:4 ``` **Applicable Versions:** - Netlify CMS version: ^2.0.0 / 2.0.11 - Git provider: GitLab - OS: Windows 10 - Browser version: Firefox 61.0.2 **CMS configuration** ``` backend: name: gitlab repo: user/repo# Path to your GitLab repository auth_type: implicit # Required for implicit grant app_id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX # Application ID from your GitLab settings branch: master # Branch to update (optional; defaults to master) media_folder: "static/img" # Folder where user uploaded files should go public_folder: "img" collections: - name: "slider" # Used in routes label: "Slider" # Used in the UI folder: "data/carousel" # The path to the folder where the documents are stored create: true # Allow users to create new documents in this collection slug: "slider-{{slug}}" # Filename template fields: # The fields for each document, usually in front matter - {label: "Weight", name: "weight", widget: "number", default: "0"} - {label: "Title", name: "title", widget: "string"} - {label: "Description", name: "description", widget: "string"} - {label: "Bild", name: "image", widget: "image"} ``` **Additional context** Works with Chrome: Version 68.0.3440.106

AttractMore · September 14, 2021, 3:30pm

Thanks for that thought,Tom. I’m not sure whether that’s related or not to be honest. I’ve been trying lots of different ideas and I have fixed the problem, or so it seems.

This really doesn’t make much sense to me but I did 2 things

I removed async and defer from the identity widget and the netlifycms widget
I removed the branch name from the YAML config file (I am working with master which sensibly is the default)

Hey presto! I can log in.

As I say, that doesn’t make much sense to me, but problem solved.

tomrutgers · September 14, 2021, 4:58pm

It must have been the asynchronous loading! Glad it’s working now.

hillary · September 14, 2021, 5:40pm

Glad everything is working, @AttractMore

AttractMore · September 14, 2021, 5:53pm

Actually, I spoke too soon.

I was able to login and do some updates to the site withouut any problem. I looged out and now can’t log back in again. Same error as before - Gotrue-js: failed getting jwt access token

Frustrating!

hrishikesh · September 16, 2021, 7:23am

Hi @AttractMore,

Seems like a big thing, but if you’re the only user, could you try to delete the entire Identity instance and set it up again? It’s a pain, but might work. If not, maybe creating a different website entirely would help.

Or, before you try that, would it be possible for you to create a test login for us to be able to check what might be happening?

AttractMore · September 16, 2021, 8:12am

Hi @hrishikesh

Thanks for the suggestion.

I’d be happy to create a test login for you, but first some more info!

Both myself and the client can now login ONLY if we use a private browser window. However, we can’t log out due to the JWT token error. Clearly this is a better situation than before but still mysterious.

Can you let me have an email address for the test login.

hrishikesh · September 16, 2021, 9:15am

That’s an interesting find.

You could add hrishikesh@netlify.com or setup a random email address like test@test.com for testing purposes. If you go down the second path, you’d have to turn on auth confirm on for a moment, sign up with that email address and turn the setting off.

AttractMore · September 16, 2021, 9:56am

Thanks. You’re invited!

hrishikesh · September 16, 2021, 9:58am

Interesting, I can’t even signup, I’m getting the JWT error here itself.

hrishikesh · September 16, 2021, 10:00am

Aha, I think we have a lead. Looks like your service worker is taking over the requests made by Netlfy Identity and this would even explain why it works in incognito.

AttractMore · September 16, 2021, 10:08am

I did wonder if the SW might be implicated!

Any idea how I can resolve this?

hrishikesh · September 16, 2021, 10:09am

2 ways:

Either remove the SW altogether.
Configure the SW to ignore requests having /.netlify/ in it.

AttractMore · September 16, 2021, 10:11am

Thanks. I’ll look at implementing option 2.

Thanks very much for your help and support.

AttractMore · September 16, 2021, 10:43am

I have excluded /.netlify and /admin from the service worker.

Still getting the same error on logout. I can see the jwt token as a cookie when I’m logged in but on logout the console shows

Cookie “nf_jwt” has been rejected because it is already expired. logout
ACCESS_TOKEN_ERROR: Failed getting access token: Gotrue-js: failed getting jwt access token
t AccessTokenError.js:12
r AccessTokenError.js:40
tokenPromise implementation.js:275
requestHeaders GitHubAPI.js:54
request API.js:283
listFiles API.js:651
getMedia implementation.js:465
getMedia implementation.js:452
getMedia backend.js:792
f mediaLibrary.js:246
loadMedia mediaLibrary.js:263
Redux 2
componentDidMount MediaLibrary.js:296
React 2
unstable_runWithPriority scheduler.production.min.js:19
React 4
unstable_runWithPriority scheduler.production.min.js:19
React 4
Redux 7
loginUser auth.js:110
promise callbackt.loginUser/< auth.js:105
Redux 2
handleLogin App.js:153
componentDidMount AuthenticationPage.js:161
React 2
unstable_runWithPriority scheduler.production.min.js:19
React 4
unstable_runWithPriority scheduler.production.min.js:19
React 4
Redux 7
p auth.js:72
promise callbackp/< auth.js:130
r Redux
mediaLibrary.js:247:16
f mediaLibrary.js:247
(Async: promise callback)
f mediaLibrary.js:246
loadMedia mediaLibrary.js:263
Redux 2
componentDidMount MediaLibrary.js:296
React 2
unstable_runWithPriority scheduler.production.min.js:19
React 4
unstable_runWithPriority scheduler.production.min.js:19
React 4
Redux 7
loginUser auth.js:110
(Async: promise callback)
loginUser auth.js:105
Redux 2
handleLogin App.js:153
componentDidMount AuthenticationPage.js:161
React 2
unstable_runWithPriority scheduler.production.min.js:19
React 4
unstable_runWithPriority scheduler.production.min.js:19
React 4
Redux 7
p auth.js:72
(Async: promise callback)
p auth.js:130
r Redux

Does that help?

hrishikesh · September 16, 2021, 10:47am

Now I can’t signup/login. It says user not found. Could you send out another invite.

Do check your invite only members usage, or you might get billed for no reason. If you’re close to exhausting the limit or to be safe, I suggest following this:

AttractMore · September 16, 2021, 11:00am

I’ve sent a pw reset to see if that helps. The user email is still there in Identity.

I have used 3 of the 5 emails so can send another if needed.

hrishikesh · September 16, 2021, 11:02am

I got the password reset email and now I can login. However, I am not seeing this error. I was able to login/logout without any issues.

Have you cleared your cache after you modified the service worker, or tried in incognito?