Cannot Verify Due to Error

As a first-timer with Netlify, I was trying to sign up using Aadhar Card as it is a government ID proof in India, but the browser won’t capture it. I exited the verification process and later found out that PAN card is needed for verification purposes. When I tried to go through the verification again to verify using PAN card, it displayed “Login Error: We were unable to verify your identity and reinstate your Netlify account.”

@SinisterBrute That’s correct, Stripe lists the Individual PAN card as the only acceptable proof of identity for India.

You’ll need to wait for Netlify’s support.

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If it would be possible to know, when will I be able to go through the verification process again?

@SinisterBrute From me, no, I don’t work for Netlify, I know precisely nothing.

Hi :wave:t6: thanks for surfacing this! I have escalated your query to our helpdesk. Our fraud and abuse team will follow up with you via email on ticket #251760.