Home
Support Forums

Cannot connect to custom domain

Hello Netlify team,

My site has been running fine a few hours ago, however, it seems to have gone down all of a sudden. I am unable to reach my site through my custom domain. When I checked, I can still visit my site through the netlify domain.

image

Really need to know why this happened and how to fix it.

Any help will be greatly appreciated

JH

Hi @JinHao-L,

Your website seems to load fine with or without the custom domain. Are you still seeing this?

The custom domain is still not working for me. It takes a long time to load and it just timeout

Ok new update. The site is back up and working again.

No idea what happened but all is good now. Thanks for all the help!

1 Like

Thanks for letting us know! Don’t hesitate to reach out again should anything change.

Happy building :netliconfetti: