I own the domain name “lsang.icu”. I created a test project with my Netlify account some time ago, and added the subdomain test.lsang.icu (registered with Namecheap if that helps). I now deployed another app, but when I attempt to use another subdomain, I get the message “lsang.icu or one of its subdomains is already managed by Netlify DNS on another team.”. How can I fix this? The account I used was the same, but I deleted the original test app.
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:
Netlify > “Options” dropdown > “Remove domain”
If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.
Thanks for answering so fast. The guide you sent me says I should use “verified-for-netlify” as the name. However, I cannot find the “name” option in the Namecheap DNS settings. There’s only “host”, which I presume should be the subdomain I want and “value” (besides type, which I set to TXT, and TTL).
Hi, for the value portion on the screen please put 124385/2 in the value portion
Done, I’m asking just to be clear. This is assuming the subdomain I want is “me.lsang.icu”. Is this correct?
I added the record. Is there anything else I need to do?
my apologies for the delay. Host is incorrect I’m not sure what provider you’re using for your domain You can follow the instructions here.
% host -t txt verified-for-netlify.lsang.icu
Host verified-for-netlify.lsang.icu not found: 3(NXDOMAIN)
What I see now is there is no txt record available.
Thank you for your answer. I have followed the steps in the link you provided and updated the record. “@” as the host and “124385/2” for the value. But then where should I write “verified-for-netlify”?
The domain has been removed from the other account.
Excellent. Thank you very much.