I registered the domain safeprotocol[dot]co on August 4, 2026 through a Colombian registrar. I have never added this domain to Netlify DNS.
When I try to add it as a custom domain to my project, I get:
“safeprotocol[dot]co or one of its subdomains is already managed by Netlify DNS on another team.”
Details:
- Team ID: 6a2dab08c5fc3d1b152f2ec1
- Team slug: jesusbaron23
- Project: hilarious-starburst-348f3c
- Domain: safeprotocol[dot]co
The domain uses external DNS at my registrar (nameserver01 through nameserver04 at mi[dot]com[dot]co), not Netlify DNS. The A record (root pointing to 75.2.60.5) and the www CNAME are propagating correctly worldwide. Visiting the domain reaches Netlify and returns the “Site not found” page, which confirms DNS is pointing to Netlify correctly.
I only have one team and two projects, and the domain does not appear in either one. I am the registered owner of the domain.
Could you please release this domain from whatever team currently holds it in Netlify DNS, so I can add it to my project?
Thank you.