I am trying to add my custom domain, espacodocabeloliso.com.br, to my Netlify site under my current account (username: [c.emanuel.pinto02@gmail.com]).
However, I am receiving the following error message: “espacodocabeloliso.com.br or one of its subdomains is already managed by Netlify DNS on another team.”
I have already checked all of my other possible Netlify accounts and I cannot find where this domain might be configured. I have also contacted a previous developer who worked on the site, and they confirmed it is not on their account either.
I am the legitimate owner of this domain. I can provide any necessary proof of ownership, such as a screenshot from my domain registrar’s dashboard (Registro.br), to verify this.
Could you please assist me in releasing the DNS zone for espacodocabeloliso.com.br so that I can add it to my current account?
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
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We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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