Cannot add A record to top level domain. - Require Netlify team to switch

Requiring netlify team to remove netlify DNS records for one of my domains.


hi there, are you receiving an error message? if so, what is it? thanks.

dns_api - 400 - link exists, all config must be empty

Please remove the and NETLIFY records so I can add a new A record to the DNS

sounds good! so, if we remove the record, your site will go offline. Do you have a different record you would like to replace it with? if it is OK that it goes offline you can figure it out after the fact, but if you need to avoid downtime, we need to know what to have there instead.

Downtime is fine, I’ll replace the A record once we’re able to. Thanks for your help!

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Just removed @aleks. Did you want removed too?

Yes please that’d be great

no problem, all done!


Hi there, I am having the same problem with below error message:

dns_api - 400 - link exists, all config must be empty

Can I please have A records cleared except for:

Name: @
Host: mail
TTL: 14400
Type: A
Points to:


Hi Perry, I am hoping you can help me with the same problem as aleks?

hi cal, i have responded here:

just FYI posting in multiple places won’t get you a faster response :slight_smile: In fact, more than anything, it tends to slow us down, as we have to chase multiple threads in multiple places. :muscle:

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