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Cannot add a custom domain

Hi everyone,

we would like to add our domain 2 to our netlify account, however the system says that the domain is already owned and fails with “custom_domain is owned by another account”. We own the entire domain for multiple years. I created a netlify account a few years ago, however this account was never used and no domain was available in the Domain tab, so I cannot delete it from there to move it to the new account (the old account was deleted since I don’t use it anyways).

Thanks and a nice week,

Hi @hotel,

We’ve removed the DNS Zone from the other account so you can now use it. Let us know if it works.