Cancel billing and analytics and identify

How do I cancel and not get billed and charged for something I can not disable anymore? Contacted support and no one has replied to my email.

hey @Kyl67899, the billing dept was closed yesterday in observance of MLK day, and so we have quite a few cases outstanding in the helpdesk. I do see your ticket in there though, and we will get back to you as soon as possible to look into this with you.