# Can´t log in to netlify on mobile

**URL:** <https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041>\
**Category:** Support\
**Tags:** authentication, netlify-newbie\
**Created:** [August 3, 2020, 3:42pm UTC](https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041 "2020-08-03T15:42:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![spn](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/spn/32/14141_2.png) [@spn](https://answers.netlify.com/u/spn)\
**Post date:** [August 3, 2020, 3:42pm UTC](https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041/1 "2020-08-03T15:42:30Z")

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I am trying to log in to netlify on my phone (iphone 11 pro, chrome and safari), but it just shows a loading spinner forever - and when I refresh I get a 403 page that seems “stuck” (still there when i reload the page or click log in again - have to open incognito to see the login modal again). I can log in fine on desktop, but I don’t know if’s a real issue or just my account/me 🤔 Help appreciated!

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**Author:** ![perry](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/perry/32/16_2.png) [@perry](https://answers.netlify.com/u/perry)\
**Post date:** [August 3, 2020, 5:44pm UTC](https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041/2 "2020-08-03T17:44:18Z")

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hey @spn, sorry to hear you are having problems! can you head over to [Support](http://netlify.com/support) and choose “login/signup” and file a ticket with us? that’ll get you to the right place where we can help you the easiest.

if that doesn’t work for some reason, please let us know.

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**Author:** ![PixelPandaDesign](https://avatars.discourse-cdn.com/v4/letter/p/d26b3c/32.png) [@PixelPandaDesign](https://answers.netlify.com/u/PixelPandaDesign)\
**Post date:** [November 4, 2024, 9:01am UTC](https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041/4 "2024-11-04T09:01:16Z")

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We can’t login. At all it’s been this way for a year and I still have the same issue regardless of whether I’m on WiFi or cellular 5G T-Mobile/verizon etc. it DOESNT WORK. And this forum doesn’t let me add files being a new forum user so here’s a Dropbox link. Ugh so frustrating. What a great FTUE for a deploy service.  
At least with Vercel I can, yknow…login to it.

Screen capture: [Dropbox](https://www.dropbox.com/scl/fi/9etp5nw1vy29c4xswutn1/ScreenRecording_11-04-2024-01-58-17_1.mov?rlkey=fbynfgkklj8yos4sp27lie1nn&st=n3281sbb&dl=0)

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**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\
**Post date:** [November 4, 2024, 5:40pm UTC](https://answers.netlify.com/t/can-t-log-in-to-netlify-on-mobile/20041/5 "2024-11-04T17:40:58Z")

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Hi, please take a look at this new support guide… this should help you gain access to your account.

> [@\[Support Guide\] HELP! I can't login to my Netlify account!](https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360):
>
> Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened: You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior. You engaged in spam or fraudulent behavior. Please view our [terms of service](https://www.netlify.com/legal/terms-of-use/) which outlines expectations for use on our platform. How can you resolve these issues if one of the following has happened…