Can not add dns records to the domain

Hi, Netlify community!

I’m new here and not a programmer. I bought a domain via Netlify that was connected with Shopify. The name of the domain is

My account was recently blocked because I accidentally missed the payment date and when I paid Shopify was not able to verify the domain.

I removed the domain’s DNS settings, so I believed I could just set them again. But now every time I’m trying to add a DNS record to this domain, I got this error:
dns_api - - A: 404 - zone not found

Please help me out.


This seems to be resolved in the helpdesk.