Hi Netlify team,
I’m looking for assistance with a subscription that I can no longer manage.
The Netlify account is associated with my former company email (carylanne@crossenf.com), which was disabled by my employer on June 10. Since then, I’ve completely lost access to the account and have been unable to log in or cancel the subscription.
Despite losing access, I was still billed on June 14 and July 14.
Could someone please help me:
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Cancel the active subscription associated with this account.
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Reverse or refund the charges from June 14 and July 14, since I was unable to access the account after my email was deactivated.
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Advise me on how I can verify ownership if needed.
I’m happy to provide any additional information privately to a Netlify staff member.
Thank you for your help!