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Hello Netlify Team,
My account for BrainBoost Tutoring is currently stuck in a “Paused” state due to a credit limit error (300/300 credits used), even though my billing cycle was scheduled to reset today, January 11.
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Team Slug: info-1mfb-ae
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Current Status: Dashboard still shows 300 / 300 credits used.
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Impact: My tutoring website is currently Paused and offline for all students.
Troubleshooting performed:
Attempted “Clear cache and deploy” (Failed with credit limit error).
Verified I am the Team Owner.
Confirmed the reset timestamp was 17:36 today.
Could you please manually refresh the credit quota for this team and unpause my projects? My students need access to the site immediately.
Thank you.
Hey @Mikyle_Dhavraj 
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Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
