Automatic HTTPS did not happen

external domain registered on route53/aws. aws name servers pointed to netlify. site does not have https but docs say it should be automatic. documentation references a part of the site that appears to have changed or I cannot seem to access:

“In rare circumstances, there can be problems when provisioning a certificate for some domains. You can check the status of your site’s certificates from the site dashboard, at Settings > Domain management > HTTPS”

@tjmabey Welcome to the Netlify community.

Do you have set as your primary domain? Do you have set to redirect automatically to Do you have the green “NETLIFY DNS” buttons next to your custom domain names on the Domains page of your dashboard?