# Authentication errors from my account

**URL:** <https://answers.netlify.com/t/authentication-errors-from-my-account/120122>\
**Category:** Admin\
**Tags:** netlify-newbie\
**Created:** [June 10, 2024, 3:40pm UTC](https://answers.netlify.com/t/authentication-errors-from-my-account/120122 "2024-06-10T15:40:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![OneLightWay](https://avatars.discourse-cdn.com/v4/letter/o/df705f/32.png) [@OneLightWay](https://answers.netlify.com/u/OneLightWay)\
**Post date:** [June 10, 2024, 3:40pm UTC](https://answers.netlify.com/t/authentication-errors-from-my-account/120122/1 "2024-06-10T15:40:35Z")

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Hi there! I’m new here, I tried to sign up with my github account but got this message:

" Authentication Error

Authenticating failed due to the following error: Your account requires additional verification. Please check your email and follow the instructions to verify your account.  
"

I tried a few times in different days bur I have not receive the verification link, please how can I resolve this issue?  
I need verification link please. I’m from Venezuela and this is my email:([www.raygaul45@gmail.com](mailto:www.raygaul45@gmail.com))

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**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\
**Post date:** [June 10, 2024, 9:56pm UTC](https://answers.netlify.com/t/authentication-errors-from-my-account/120122/2 "2024-06-10T21:56:30Z")

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@OneLightWay See:

> [@\[Support Guide\] HELP! I can't login to my Netlify account!](https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360):
>
> Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened: You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior. You engaged in spam or fraudulent behavior. Please view our [terms of service](https://www.netlify.com/legal/terms-of-use/) which outlines expectations for use on our platform. How can you resolve these issues if one of the following has happened…

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**Author:** ![sid.m](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/sid.m/32/50638_2.png) [@sid.m](https://answers.netlify.com/u/sid.m)\
**Post date:** [June 11, 2024, 8:16pm UTC](https://answers.netlify.com/t/authentication-errors-from-my-account/120122/4 "2024-06-11T20:16:38Z")

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