Acme::Client::Error::OrderNotReady, Renew button doesn't clear it

Support
,
1

Hi Netlify team,

My Let’s Encrypt certificate is failing to auto-renew and I can’t clear the error from the dashboard.

  • Netlify site name: sleepoptimizationblueprint.netlify.app
  • Custom domain: sleepoptimization.net (primary), www.sleepoptimization.net (redirects to primary)
  • DNS: Netlify DNS (shows verified/green in Domain management)
  • Certificate: Let’s Encrypt, domains *.sleepoptimization.net and sleepoptimization.net
  • Created: Jan 20 — Updated: May 20 — Expires: Aug 18

Exact error shown in Domain management > HTTPS:
Acme::Client::Error::OrderNotReady: Order’s status (“valid”) is not acceptable for finalization

What I’ve tried:

  • Clicked “Renew certificate” (the error remains and the certificate does not update)
  • Verified the site loads correctly over HTTPS on both the custom domain and the netlify.app subdomain

Since the certificate expires Aug 18, could a support engineer take a look and repair/re-provision it before auto-renewal fails? Happy to provide any additional details.

Thanks!