My account was suspended without any prior warning or explanation, even before its first use, and I haven’t received details about the reason. I’d like to understand what triggered this and request that my account be reviewed and reinstated as soon as possible.
Site name(s)/URL(s), if relevant: I did not even create a site name or project
I haven’t knowingly violated any terms of service, so I’d appreciate clarity on what happened and how I can resolve it. So a prompt response would be very helpful.
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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