Like many other users, my account was recently suspended for suspected fraudulent activity. I have no idea what that would be other than a CORS issue with the Facebook chat widget that I tried to figure out and couldn’t. My site is for a Canadian music charity.
Anyway, I uploaded my ID via Stripe and - again like other users here - received the “Error fetching result, please try again.” I left it a few hours.
I also found advice here to reset my password, which I did. I was then able to log into the Netlify account, but all of the configuration I’d done was completely gone, including the GitHub integration.
So I set it all up again, connected GitHub again, etc. My site now deploys when I push to the GitHub repo, etc.
The domain name I had registered on the site, which was working perfectly before the suspension, is now not there in the site configuration, even though I can log in to the Netlify account now. However, the site is still live at that domain and when I push to the GitHub repo, the domain points to the updated site.
I had branch deploys set up and those are working as they were before the suspension, and I had ‘branchname’–‘reponame’.netlify.app working as well, but I can’t figure out how to get that to work again.
So… is the Netlify account I’m logging into with the old email address but new password a ‘new’ account or was it just gutted and all the settings erased when it got suspended?
Is the domain registration still active? How can I configure the domain in the new account?
Essentially, I uploaded my ID via Stripe like you asked and all I want is for things to go back to the way they were!
The email address I use to log into Netlify is email@example.com
The domain is crmss.org
Please help me!