Hi,
I am trying to log in, and I am receiving the message “Account Suspended”. I have already tried resetting my password. I did not receive any communication prior to the suspension of my account. Please could you help me asap as my website is down at the moment. Let me know if I can provide any additional information.
Thanks!
hey @karthicks thanks for getting in touch and sincere apologies for the hassle! We’ve reinstated your account; please don’t hesitate to reach back out if there is anything else we can assist with.
Thank you, Marcus.
What caused this, and how can I ensure it doesn’t happen again?
Good to see the account was reinstated. Hopefully they can clarify what caused the suspension so it can be avoided in the future.
Hey @karthicks, thanks for following up! Our automated fraud detection system scans across many attributes when evaluating each individual signup. This includes email patterns, login activity, ASNs, etc., that we commonly see associated with bad actors.
We’ve manually allowlisted your email address, so you shouldn’t run into any issues moving forward. Apologies again for the hassle!