Account suspended after failed card attempts

Admin
1

Hello, my Netlify account (info.terraccotta@gmail.com) was suspended
after several failed attempts to add my card while upgrading from the
Free plan. I mistyped the billing address multiple times. It was a
legitimate upgrade attempt, not fraud.

My sites are:

  • terraccotta.netlify.app
  • terraccottaadmin.netlify.app

Before the suspension, the sites were paused because the account
reached its usage limits, and I was trying to upgrade to a paid plan
to reactivate them.

Could you please review and reactivate the account so I can complete
the upgrade? Thank you.

2

Correction: my team “Terraccotta” is on the paid Personal plan since
July 31, and my last invoice (PKLBPO-00004, $9.00) was paid
successfully on September 1. The sites were paused because I used up
the monthly credits, and the suspension happened while I was trying to
buy an extra credit pack and my card failed several times because I
mistyped the billing address. I’m an active paying customer. Could you
please reactivate the account? I can send the invoice privately.