Account email: jamesforcatalyst@gmail.com
Team name: JPO STUDIOS
Custom domain: catalystapp.online
I’m locked out of my account and my production site is down as a result.
Timeline: I received a billing notice that my payment method had failed and projects would be suspended after 22 days. I did not see this in time (wrong/unused inbox), and I believe the suspension has now taken effect — catalystapp.online and www.catalystapp.online both currently return Netlify’s own “Site not found” page.
Why I can’t self-recover:
- Signing in with Google (the same Google account I originally used) loops and says the account is already in use, then redirects me to sign in with email/password instead.
- I don’t know the password for email/password sign-in.
- “Forgot password” reports that a reset email was sent, but nothing arrives — checked spam and searched the inbox directly, nothing found.
What I need:
- Help recovering access to the account, since neither Google sign-in nor password reset is working for me.
- Once access is restored, a way to update my payment method to lift the suspension.
I’m ready to verify ownership via a DNS TXT record on catalystapp.online if that’s the fastest path, and can also point to the git history of deploys to this site as evidence of ownership.
Please let me know what else you need from me.