Account blocked — "Account credit usage exceeded" despite credits availabl

Support
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Subject: Account blocked — "Account credit usage exceeded" despite credits available

Hi Netlify Support team, My account is blocked with the error: "Account credit usage exceeded — new deploys are blocked until credits are added." However, my Usage & Billing page shows credits still available, which contradicts the block. This matches the known stale "credit usage exceeded" flag bug reported by several other accounts recently.

Here are my details: -
Team name: Netlify
Account email: nicolas.thoraval@hotmail.fr
Plan: Free
Free plan Effective from Sep 25

  • 300 credits/month

  • Deploy from AI, Git or API

  • Custom domains with SSL

  • Unlimited deploy previews

  • Serverless functions & storage

  • Global CDN

  • And more, with no overage charges ever

    Billing period:
    Credits remaining:
    28.6 / 30 credits remainingOperational credits

    Expires October 25, 2026

    Could you please manually look into my account and clear this block so I can resume deployments?

    Thank you!