Hi Netlify team,
I’m trying to add my domain (onseacademy.com) to my Netlify site,
but I get this error:
“A DNS zone for this domain already exists on NS1.”
The domain is registered via Namecheap and I am the owner.
Could you please release or remove the existing DNS zone so I can connect it to my current site?
Thank you.
Hey @OPPANG23 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!