Hi,
My website famille-unie.com has been completely inaccessible for over 15 hours. I’m on the free plan and using Netlify DNS.
Here is what I’ve checked: - Nameservers correctly set to dns1-4.p05.nsone.net - DNSChecker confirms domain resolves to 198.54.117.242 worldwide - Let’s Debug shows a 503 Service Temporarily Unavailable on the ACME challenge endpoint - SSL certificate renewal fails with “DNS verification failed” in my Netlify dashboard - My Netlify site name is: dashing-cactus-3a8af1
It seems the server is receiving requests but not recognizing my domain, which is preventing SSL provisioning.
Could a support agent please manually check the server configuration or re-provision the certificate for famille-unie.com?
Thank you very much
Update: the domain was suspended by Namecheap due to missing Whois verification. I’ve now verified my email. Namecheap shows the domain as ACTIVE but the site still shows ‘Whois verification pending’. Could you please manually trigger an SSL certificate renewal now that the domain is active again?
Hey @Morgan_Perez 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!